CHARLOTTESVILLE, Va. (WVIR) - A telephone service outage is impacting thousands of people in central Virginia.

CenturyLink reported the service outages on Saturday, April 13.

It impacted an estimated 12,430 customers, according to city and county leaders.

Starting around 8 a.m. Saturday, people using cell phones were not able to call for emergency help.

“Whether it was an emergency or a nonlife-threatening issue, if you had or did not have access to a landline, there was no way to connect with the sheriff’s office for need of help so we wanted to notify the public immediately and give them an alternative source to call,” Kevin Freid of the Greene County Sheriff’s Office said.

The problem was fixed around 12 p.m. Saturday.

We’re still waiting on a response from CenturyLink about what caused the widespread outage.


Press Release from Charlottesville-UVA-Albemarle Office of Emergency Management Emergency Communications Center:
 
CHARLOTTESVILLE, Va. - CenturyLink is reporting telephone service outages in our area, impacting an estimated 12,430 customers.
 
In the event of an emergency during a telephone outage, impacted customers are advised to use a cell phone or, if unavailable, to go to the nearest police, fire, or rescue station for assistance, where the local 911 dispatch, the Charlottesville-UVA-Albemarle County Emergency Communications Center (ECC), can be reached via radio.
 
CenturyLink technicians are working to resolve the outage but does not have an estimated time for resolution.
 
This outage is also impacting the ECC's non-emergency line.
 
Please note: This is not impacting systemwide 911 service for the community.
 

Press Release from Greene County Sheriff's Office:
 
Greene County residents, CenturyLink is currently experiencing a disruption to critical services. Calls made from cell phones (all carriers) are not coming through to the Sheriff's Office administrative and 911 lines. This issue is widespread throughout the Charlottesville area.
 
If you have a LIFE THREATENING emergency and are unable to reach the Greene County Sheriff's Office, and do not have access to a landline phone, please contact the Madison County Sheriff's Office at 540-948-5161 and they will relay the information to this office as quickly as possible. Thank you in advance for your patience and cooperation as CenturyLink is working to restore services as quickly as possible. Once services have been restored a follow up press release will follow.