CHARLOTTESVILLE, Va. (WVIR) - Charlottesville Police Chief RaShall Brackney says she wants to be upfront with the board tasked with oversight of her department.

On Tuesday, March 12, she provided some answers to those calling for more transparency from the chief.

Chief Brackney gave a presentation to the Police Civilian Review Board on Tuesday night to show the improvements the department has made to handle complaints. However, some board members say it’s still not enough.

Brackney went over the new steps the department is taking when it comes to complaints filed against officers and how the internal affairs unit operates.

Members of both the audience and the board are requesting that greater transparency be made available for board members.

Brackney says the department now has a better idea of how to handle those complaints following an audit of the department.

“They then made recommendations around what materials were missing and how could we can do better,” Brackney said. “And then I had to own and be very transparent that we were not living up to the expectations of the community so therefore I released that."

“Literally when we're complaining what’s going on, it’s not being believed, and I mean I literally have a lot of complaints that have been exonerated, so how are the people supposed to trust this system,” Katrina Turner, a member of the board, said.

The board also discussed its next steps as it works toward having its proposed by-laws to City Council by May 1.

Members also hope to have two community feedback sessions regarding the by-laws before they are sent to City Council.

Its next meeting is on March 26.