App Support

Published: Nov. 21, 2019 at 9:44 AM EST
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If the app opens, but does not load past the loading screen, check for connectivity issues:

  • If you are using WiFi, try turning off WiFi and using data.
  • If you are using WiFi, try connecting to a different WiFi network, such as their home or work network.
  • If you are using data, try connecting to a WiFi network.

If you are still having issues or you get an error message, please email and include the following information to help us troubleshoot the problem:

  • OS Version: Settings - General - About - Version
  • Are You Connected to WiFi or using data.
  • Any error messages displayed (exact text is very helpful).
  • Is the app the most current version?