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Delivery Issues Lead to Christmas Gift Delays - NBC29 WVIR Charlottesville, VA News, Sports and Weather

Delivery Issues Lead to Christmas Gift Delays

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ALBEMARLE COUNTY, Va (WVIR) -

Thanks to delivery delays, there are a lot of people out there still waiting on their Christmas gifts. It’s been a rough day for many UPS and FedEx employees, dealing with unhappy customers whose packages didn't arrive by Christmas as promised.

Both companies are blaming bad weather and a high demand on their tardiness. Because Thanksgiving was later than normal this year - UPS and FedEx say they had less time to handle the hundreds of millions of shipments.

We went to UPS and FedEx in Albemarle County but were told they couldn't provide us any information. Ben Hunt, a spokesman with FedEx said in a statement that the company is delivering excellent service but he refused to answer any of questions about the delayed packages.

It's not surprising UPS and FedEx crews have had their hands full. According to online research firm ComScore, between November 1 and December 15 online spending jumped 9 percent. But that doesn't help ease the anger of upset customers.

Mary Dye, who experienced a shipping delay stated, "Overnight shipping. They never arrived. So on Christmas morning his niece and nephew did not get the presents, the Barbie and the Legos, that he went through the crowds to find at FAO Schwarz."

Many UPS and FedEx customers took their anger to Twitter. While FedEx’s account stayed quiet, UPS tweeted back at customers all day providing tracking details.

Amazon.com, who uses UPS, sent out an e-mail telling its customers it processed all orders on time. The retailer is compensating some customers with refunds on shipping and $20 gift cards.


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