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Home Instead Senior Care of Cville Earns J.D. Power Award - NBC29 WVIR Charlottesville, VA News, Sports and Weather

Home Instead Senior Care of Charlottesville Earns J.D. Power Award

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Home Instead Senior Care  
Press Release

Charlottesville, VA – Jeanne McCusker, owner of the Home Instead Senior Care® office serving Charlottesville, Albemarle, Greene, Louisa, Nelson and Fluvanna County, was presented a PEAQ® (Pursuing Excellence by Advancing QualitySM) Award for excellence in quality service based on survey results obtained by J.D. Power and Associates, a global marketing information services company that provides customer satisfaction, market and social media research, and performance improvement programs.

The Home Instead Senior Care network is committed to advancing quality and participates in an exclusive survey conducted by J.D. Power and Associates to ensure it consistently delivers the highest levels of customer service. Home Instead, Inc., franchisor of the Home Instead Senior Care network, commissions J.D. Power and Associates to regularly survey clients and CAREGiversSM of local offices.

"We are honored to receive this recognition," said McCusker. "The privilege of going into private homes to deliver care is not one we take lightly. We have a team of very dedicated and committed CAREGivers and staff members who deliver exceptional care. To receive such positive feedback from our clients, family members and CAREGivers adds meaning to our work and service to others."

McCusker added that her office has served more than 1500 residents in Charlottesville, Albemarle, Greene, Louisa, Nelson and Fluvanna Counties since 2003. Services include assistance with activities of daily living (ADLs), personal care, medication reminders, meal preparation, light housekeeping, errands, incidental transportation, specialized Alzheimer's care and more, enabling seniors to live safely and comfortably in their homes for as long as possible.

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