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Medical Center Opens Call Center After Missing Device Reported - NBC29 WVIR Charlottesville, VA News, Sports and Weather

UVA Medical Center Opens Call Center After Missing Device Reported

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A call center is now open for University of Virginia Medical Center patients who want to know if their personal information is at risk, after the medical center announced the loss of a device on Friday.

The UVA Medical Center says they don't think the device was stolen or has fallen into the wrong hands, but they want to take all the necessary precautions and put patients' minds at ease.

The device is a handheld, palm-like device used by Continuum Home Infusion pharmacists, for on-call & after-hours care.  It has been missing since October 5.

The device is shared among the Continuum Home Infusion pharmacists.  A representative from the medical center says the person who had it doesn't remember handing it off, and the person who was supposed to receive it doesn't remember taking it.

Associate Vice President of Hospital & Clinics Operations Bo Cofield said, "We're trying to do right by our patients here, communicating not just directly with them - via letter. Those letters went out on Friday to all affected patients - its only 1,846 - and issued the release to notify media outlets, so that patients who might have a concern could get some more information."

Medical center staff do not believe anyone has accessed the information stored on the device, or that they would even be able to.  It was password protected.

Anyone who does not receive a letter from the medical center about this will not be affected.  But for anyone who has questions, the call center will be open for the next 90 days. 

Click here for more information. 

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