Quantcast

UVA Medical Center Earns National Customer Service Award - NBC29 WVIR Charlottesville, VA News, Sports and Weather

UVA Medical Center Earns National Customer Service Award

Posted: Updated:

UVA Health System
Press Release

University of Virginia Medical Center has been named a 2011-2012 "Hospital of Choice" for customer service by the American Alliance of Healthcare Providers (AAHCP).

According to the alliance's website, the Hospital of Choice awards recognize hospitals "based on their competence, public communication, reputation, good citizenship, and customer service skills exhibited by staff members." A key element of AAHCP's evaluation is the use of "secret shoppers" to test hospitals' service and learn about services available at the hospital. One example, according to AAHCP's website: secret shoppers will call the hospital's phone system to evaluate the knowledge and helpfulness of the hospital's staff.

In addition to the secret shoppers, AAHCP also reviews hospital websites, conducts annual physician surveys and reviews recognition and awards received by hospitals.

R. Edward Howell, vice president and CEO of UVA Medical Center, said the award reflects how staff members work each day to provide compassionate, quality care. "Our employees are dedicated to caring for our patients," he said. "I'm pleased to see their hard work recognized." 

UVA is one of just more than 200 hospitals nationally to receive a 2011-2012 customer service award from AAHCP. 

  1. A former University of Virginia associate dean who is facing federal child porn charges is expected to plead guilty on Monday.
Full Story
  • Memorial Services Scheduled for Gus Deeds

    Memorial Services Scheduled for Gus Deeds

    Friday, April 18 2014 9:14 PM EDT2014-04-19 01:14:50 GMT
    Memorial services for Gus Deeds, son of state Senator Creigh Deeds, are planned for the beginning of May.Full Story
    Memorial services for Gus Deeds, son of state Senator Creigh Deeds, are planned for the beginning of May.Full Story
  • Sexual Violence Survivors Make Glass Art at Take Back the Night Event

    Sexual Violence Survivors Make Glass Art at Take Back the Night Event

    Friday, April 18 2014 6:41 PM EDT2014-04-18 22:41:56 GMT
    Friday, some survivors of sexual violence got together to break a little glass, make art, and heal at the same time in Charlottesville.Full Story
    Friday, some survivors of sexual violence got together to break a little glass, make art, and heal at the same time in Charlottesville.Full Story
  • Powered by WorldNow
    All content © Copyright 2000 - 2014 WorldNow and WVIR. All Rights Reserved. For more information on this site, please read our Privacy Policy and Terms of Service.